Legal Notices

In accordance with the provisions of French law, in particular Law No. 2004-575 of June 21, 2004 on confidence in the digital economy (LCEN), users of the Ella-Extension website are hereby informed of the following legal information.

1. Website Publisher

Company Name: Ella-Extension Nature of Business: Online retail of hair extensions and related accessories Customer Support Email: serviceclient-ellaextension@gmx.fr

2. Publication Director

The publication director of the Ella-Extension website is the owner and operator of Ella-Extension.

For any inquiries regarding the content published on this website, please contact: Email: serviceclient-ellaextension@gmx.fr

3. Website Hosting

The Ella-Extension website is hosted by a third-party hosting provider. For any questions relating to the technical infrastructure of the website, please contact us at serviceclient-ellaextension@gmx.fr and we will provide the relevant hosting information upon request.

4. Intellectual Property

All content published on the Ella-Extension website — including but not limited to text, images, photographs, graphics, logos, icons, audio clips, video clips, product descriptions, and the overall design and layout of the website — is the exclusive intellectual property of Ella-Extension or its content providers, and is protected under applicable French and international intellectual property laws.

Any reproduction, representation, modification, publication, transmission, distortion, or use of all or part of this content, by any means and on any medium whatsoever, without the prior written authorization of Ella-Extension, is strictly prohibited and constitutes an infringement of intellectual property rights, punishable under French law.

Requests for authorization to use any content from this website should be addressed to: serviceclient-ellaextension@gmx.fr

5. Personal Data and Privacy (GDPR)

Ella-Extension is committed to protecting the privacy and personal data of its customers and website visitors, in full compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 (General Data Protection Regulation — GDPR) and French Law No. 78-17 of January 6, 1978 (Informatique et Libertés), as amended.

5.1 Data Collected

In the course of operating its website and processing orders, Ella-Extension may collect the following personal data:

Full name
Postal and billing address
Email address
Phone number
Payment information (processed securely via third-party payment providers; not stored by Ella-Extension)
Browsing data and cookies (see Section 6)

5.2 Purposes of Data Processing

Personal data collected by Ella-Extension is used exclusively for the following purposes:

Processing and fulfilling customer orders
Managing customer accounts and correspondence
Sending order confirmations, shipping notifications, and invoices
Providing customer support and after-sales service
Sending promotional communications, only where the customer has explicitly consented
Complying with applicable legal and regulatory obligations

5.3 Data Retention

Personal data is retained for no longer than necessary to fulfill the purposes for which it was collected, and in any event in accordance with applicable statutory retention periods. Order-related data is retained for a period of 10 years in compliance with French commercial law.

5.4 Data Sharing

Ella-Extension does not sell, rent, or otherwise transfer personal data to third parties for commercial purposes. Data may be shared with trusted third-party service providers strictly for the purpose of fulfilling orders (e.g., shipping carriers, payment processors), who are contractually bound to process such data solely for that purpose and in compliance with applicable data protection law.

5.5 Your Rights

In accordance with the GDPR and applicable French law, you have the following rights with respect to your personal data:

Right of access: You may request a copy of the personal data we hold about you.
Right of rectification: You may request that inaccurate or incomplete data be corrected.
Right to erasure: You may request the deletion of your personal data, subject to any legal retention obligations.
Right to restriction of processing: You may request that the processing of your data be restricted in certain circumstances.
Right to data portability: You may request that your data be provided to you in a structured, commonly used, and machine-readable format.
Right to object: You may object to the processing of your data for direct marketing purposes at any time.
Right to withdraw consent: Where processing is based on consent, you may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of these rights, please contact us at: serviceclient-ellaextension@gmx.fr

We will respond to your request within 30 days. If you believe your rights have not been respected, you also have the right to lodge a complaint with the French data protection authority (CNIL) at: www.cnil.fr

6. Cookies

The Ella-Extension website may use cookies and similar tracking technologies to improve user experience, analyze website traffic, and where applicable, serve relevant advertisements.

6.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They allow the website to recognize your browser and remember certain information about your visit.

6.2 Types of Cookies Used

Essential cookies: Required for the basic functioning of the website (e.g., maintaining your shopping cart session). These cannot be disabled.
Analytical cookies: Used to collect anonymous statistical data about how visitors use the website, helping us improve its performance and content.
Marketing cookies: Used to track browsing activity for the purpose of delivering targeted advertising. These are only activated with your prior consent.

6.3 Managing Cookies

You may configure your browser to refuse all or some cookies, or to be notified when cookies are being set. Please note that disabling certain cookies may affect the functionality of the website. For more information on managing cookies, please refer to your browser's help documentation.

By continuing to browse the Ella-Extension website without modifying your browser settings, you consent to the use of cookies as described above.

7. Hyperlinks and Third-Party Websites

The Ella-Extension website may contain links to third-party websites. These links are provided for convenience only. Ella-Extension has no control over the content or privacy practices of third-party websites and accepts no responsibility or liability for them. The inclusion of any link does not imply endorsement by Ella-Extension of the linked website.

8. Limitation of Liability

Ella-Extension makes every effort to ensure that the information published on its website is accurate and up to date. However, Ella-Extension cannot guarantee the completeness, accuracy, or timeliness of the information provided and reserves the right to modify the content of the website at any time without prior notice.

Ella-Extension shall not be held liable for any direct or indirect damages resulting from the use of, or inability to use, the website, including but not limited to technical interruptions, data loss, or security breaches attributable to third parties.

9. Applicable Law

These Legal Notices are governed by French law. Any dispute relating to the interpretation or application of these notices shall be subject to the exclusive jurisdiction of the competent French courts, unless otherwise provided by mandatory consumer protection law applicable to the user.

10. Contact

For any questions, requests, or complaints relating to these Legal Notices, please contact:

Company Name: Ella-Extension Email: serviceclient-ellaextension@gmx.fr Response Time: 3–5 business days